PRIVACY STATEMENT
What type of personal data does Dream Apartments Canarias collect?
We can't help you book the perfect trip without information, so when you use our services, there are certain pieces of information we ask for. This is pretty basic: your name, preferred contact details, the names of anyone traveling with you, and your payment information. You may decide to submit special requests for your upcoming trip (for example, certain preferences). In addition to this, we also collect information from your computer, phone, tablet, or other device you're using to access our services. This includes your IP address, the browser you're using, and your language settings. There are also situations where we receive information about you from others or automatically collect other information.
Why does Dream Apartments Canarias collect and use your personal data?
The main reason we ask for your personal details is a good one: to help you manage your online travel bookings and ensure you get the best possible service. We also use your personal data to communicate with you and inform you about the latest deals, special offers, and other products or services we think may be of interest to you.
How does Dream Apartments Canarias share your data with third parties?
Various parties are integrated into Dream Apartments Canarias' services in various ways and for various reasons. The primary purpose is to share your travel-related information with the travel provider to complete your travel reservation. Other parties may also receive some of your information, including parties involved in providing Dream Apartments Canarias services to you, financial institutions, advertisers, or, in some cases, government or other authorities. We do not sell or rent your personal information.
How does Dream Apartments Canarias process communications that you and your booked Travel Provider may send to Dream Apartments Canarias?
Dream Apartments Canarias can help you and Travel Providers exchange information and requests about your services and existing Travel Reservations by directing communications through Dream Apartments Canarias.
How does Dream Apartments Canarias use social media?
The use of social media services may be integrated with Dream Apartments Canarias services in various ways, which may result in us collecting some of your personal data or the social media provider receiving some of your information.
What security and retention procedures does Dream Apartments Canarias have in place to safeguard your personal data?
We follow appropriate and suitable procedures to prevent unauthorized access and misuse of the personal data we process.
How does Dream Apartments Canarias process children's personal data?
Unless otherwise stated, Dream Apartments Canarias is a service that you may only use if you are over 16 years of age. We only process information about children with the consent of a parent or legal guardian, or when the information is provided for use by a parent or legal guardian.
How can you control the personal data you have provided to Dream Apartments Canarias?
You always have the right to review the personal data we hold about you. You can request an overview of your personal data by emailing us at the address below.
Who is responsible for the processing of personal data on the Dream Apartments Canarias website and applications?
Dream Apartments Canarias (MAZA RENTALS ISLAS CANARIAS SLU – B72807043) is located in Santa Cruz de Tenerife, Spain and controls the processing of personal data on its websites and mobile applications.
The personal data you provide us.
Dream Apartments Canarias collects and uses the information you provide to us. When you make a Travel Reservation, we ask for (at a minimum) your name and email address. Depending on the Travel Reservation, we may also ask for your home address, phone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (such as dining preferences and mobility restrictions) you may have for your trip.
If you need to contact us, or communicate with us through other means (for example, through social media), we will also collect information from you. Guests may also be asked to provide a review to help ensure future guests get exactly what they are looking for.
You can also open a user account, which allows you to save your personal settings, upload photos, review previous reservations, plan and manage future reservations, or benefit from other features only available to account holders (such as incentives or other benefits we may offer).
You may choose to participate in referral programs or sweepstakes, and doing so will also involve providing us with personal data. In addition, you may provide us with feedback or request assistance using Dream Apartments Canarias travel services.
The personal data you provide to us about others.
Of course, you may not be making a travel reservation for yourself. You may be making a trip with other guests whose details you provide as part of the travel reservation, or you may be making a travel reservation on behalf of someone else. However, we must point out at this point that it is your responsibility to ensure that the person or persons about whom you have provided personal data are aware that you have done so, and have understood and agreed to how Dream Apartments Canarias uses their information (as described in this Privacy Statement).
The personal data we collect automatically.
Even if you don't end up making a travel reservation, when you visit our websites or apps, we collect certain information automatically. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you use, and information about your computer's operating system, such as app versions and your language settings. We also collect information about clicks and what pages we've shown you.
If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and features, app crashes, and other system activity. When you make a Travel Reservation, our system records the means and websites through which you made your reservation or accessed Dream Apartments Canarias websites and/or apps.
Why does Dream Apartments Canarias collect and use your personal data?
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
1. Travel Reservations: First and foremost, we use your personal data to complete and manage your online travel reservation, which is very important to what we do as a company.
2. Customer Service: We provide international customer service from our local office, and we're available to help 24/7. Sharing your relevant details, such as booking information or your user account, with our customer service staff allows us to respond to any questions you may have about your travel reservation (or any other query, for that matter), whenever you need us.
3. Account Facilities: Dream Apartments Canarias users can create a user account on our websites or apps. We use the information you provide to manage this account, which allows you to do a number of useful things. You can manage your travel reservations, take advantage of special offers, easily make future travel reservations, and manage your personal settings. Managing personal settings may allow you to maintain and share lists, share photos, easily view previously searched Trip Services, and verify other travel-related information you've provided. It may also allow you to view any reviews you've submitted. If you choose, you can share certain information in your user account by creating a public profile associated with your own name or a screen name of your choice.
4. Marketing activities: We use your information for marketing activities. These activities include:
• Using your contact information to periodically send you news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and at any time by simply clicking the "Unsubscribe" link included in each newsletter.
• Communicating with you: There may be other times when we contact you, including by email, mail, phone, or text message; the method we choose depends on the contact information you've previously shared with us. We also process the communications you send to us. There may be a number of reasons for this, including:
• Responding to and handling any requests you have made.
Providing your personal data to Dream Apartments Canarias is voluntary. However, depending on the type of service you wish to use, we may only be able to provide this service if certain personal data is collected. For example, we cannot process your travel reservation if we do not collect your name and contact details.
If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.
How does Dream Apartments Canarias share your data with third parties?
Under certain circumstances, we will share your personal data with third parties:
• Payment providers and (other) financial institutions: When you or the holder of the credit card used to make your booking requests a chargeback for your travel booking, we must share certain booking details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your booking confirmation or the IP address used to make your booking. We may share information with relevant financial institutions if we deem it strictly necessary for fraud detection and prevention purposes.
• Competent Authorities: We disclose personal data to law enforcement agencies to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we are legally obliged to do so. We may also need to disclose further personal data to competent authorities to protect and defend our rights or property, or the rights and property of our business partners.
What security and retention procedures does Dream Apartments Canarias have in place to safeguard your personal data?
We follow reasonable procedures to prevent unauthorized access to and misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you provide to us. We also use security procedures and technical and physical restrictions to access and use personal data on our servers. Only authorized personnel may access personal data in the course of their work.
We will retain your personal data for as long as we deem necessary to enable you to use our services, to provide our services to you (including maintaining your online user account (if created)), to comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have any questions about a specific retention period for certain types of personal data we process about you, please contact us using the contact details provided below.
How does Dream Apartments Canarias process children's personal data?
The services offered by Dream Apartments Canarias are not directed to children under the age of 16. For children under 16, use of any of our services is only permitted with the valid consent of a parent or guardian. In limited cases, as part of a reservation, purchase of other travel-related services, or in exceptional circumstances (such as family-oriented features), Dream Apartments Canarias may collect and use information from children only as provided by the parent or guardian or with their consent. If we become aware that we are processing the information of a child under 16 without the valid consent of a parent or guardian, we reserve the right to delete it.
How can you control the personal data you have provided to Dream Apartments Canarias?
We want you to have control over how we use your personal data. You can do this in the following ways:
• You can ask us for a copy of the personal data we hold about you;
• You can inform us of any changes to your personal data, or you can ask us to correct some of the personal data we hold about you, but, as explained below, you can make those changes yourself;
• In certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways we are using your personal data; and
• In certain situations, you can also ask us to send the personal data you have provided to us to a third party.
When we use your personal data based on your consent, you have the right to withdraw that consent at any time, subject to applicable law. Furthermore, when we process your personal data based on legitimate interests or the public interest, you have the right to object to the use of your personal data at any time, subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate, and up-to-date. Please inform us without delay of any changes or inaccuracies in your personal data by contacting us.
If you have an online user account, you can access a significant amount of your personal data through our website/apps. Our website/apps typically present you with the option to add, update, or delete the information we have about you.
If you are unable to access the personal data we hold about you through our website or apps, you can send us your request free of charge – INFO@DREAMAPARTMENTSCANARIAS.COM.
If you wish to object to the processing of your personal data based on legitimate interest and there is no opt-out mechanism available to you, please contact us at INFO@DREAMAPARTMENTSCANARIAS.COM.
Who is responsible for the processing of personal data through Dream Apartments Canarias, and how can we contact you?
Dream Apartments Canarias controls the processing of personal data as described in this Privacy Statement. Dream Apartments Canarias is a private company incorporated in Spain.
If you have any questions about this Privacy Statement or our processing of your personal data, please contact us at INFO@DREAMAPARTMENTSCANARIAS.COM and we will respond promptly.
Cookie Declaration
Whenever you use our online services, including our apps, cookies and other tracking technologies may be used in a variety of ways, such as to make the Dream Apartments Canarias website work, analyze traffic, or for advertising purposes. These technologies are used either directly by us or by our business partners, including third-party service providers and advertisers we work with. If you'd like to learn more about what a cookie is, how they're used, and what your options are, please read more here.
What is a cookie?
A cookie is a small amount of data placed on your computer's browser or mobile device. So-called "first-party cookies" (not as fun as they sound) are cookies served by the entity operating the domain through which the cookie is served. Dream Apartments Canarias cookies are, therefore, "first-party cookies." If we allow others to serve cookies through Dream Apartments Canarias websites and applications, these cookies are called "third-party cookies."
Additionally, there is a difference between session and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the service of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security reasons and when absolutely necessary, will a cookie have a longer lifespan than that.
Along with cookies, other tracking technologies similar to cookies are used. These may include web beacons (also known as pixel tags, web bugs, or gifs), tracking URLs, or software development kits (SDKs). A web beacon is a tiny graphic image, just one pixel, that can be delivered to your computer as part of a web page request, in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve information from your device, such as the type of device or operating system, IP address, and time of visit. They are also used to serve and read cookies on your browser. Tracking URLs are used to understand the referring website from which Dream Apartments Canarias websites or apps are used. SDKs are small pieces of code included in apps that function both as cookies and web beacons.
All these technologies are referred to together in this Cookie Policy as “cookies”.
How are cookies used?
Cookies are used for various purposes. They allow you to be recognized as the same user across pages within a website, between websites, or when you use an app. The types of information we collect through cookies include IP address; device ID; pages viewed; browser type; navigation information; operating system; internet service provider; date and time; whether you responded to an ad; the referring URL; and features used or related activities within the website/app.
Our website uses cookies for different purposes:
• Functional Cookies: We also use functional cookies to remember your preferences and to help you use our website and apps efficiently and effectively. If you're using Dream Apartments Canarias websites or apps to search for travel, for example, these cookies remember your preferred currency, language, your searches, and the travel providers you previously viewed. We may also use cookies to remember your login information so you don't have to re-enter your login credentials each time you visit our site. Passwords, however, are always encrypted. These functional cookies are not strictly necessary for the operation of our website or apps, but they add functionality and enhance your Dream Apartments Canarias experience.
• Analytics Cookies: We use these cookies to gain insight into how our visitors use Dream Apartments Canarias. This allows us to discover what works and what doesn't, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we remain interesting and relevant. The data we collect may include the web pages you have viewed, the referring/exit pages you have entered and left, the platform you have used, the emails you have opened and acted upon, and date and time stamps.
• It also means we may use details about how you have interacted with the site, such as the number of clicks you make on a given page, mouse movements and scrolling activity, search terms you use, and the text you enter into various fields. We use analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to allow our business partners to learn whether their customers make use of the hosting offers integrated into their websites.
• Commercial Cookies: We use third-party cookies, as well as our own, to display personalized ads on our websites and other websites. This is called "retargeting" and is based on browsing activities, such as the destinations you've searched for, the accommodations you've viewed, and the prices you've been shown.
What are your choices?
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the Help section of your browser. In the settings of browsers such as Internet Explorer, Safari, Firefox, or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain technical and/or functional cookies, you may not be able to use some features on our website. We currently do not support “Do Not Track” browser settings. In the event that a common standard defining what “Do Not Track” browser signals mean has been developed, we will revise this Cookie Statement.
If you have any questions about this Cookie Policy, please email INFO@DREAMAPARTMENTSCANARIAS.COM. Our Cookie Policy may also be modified from time to time. Therefore, please visit this page regularly to stay informed of updates.